The Department of Chemistry and Biochemistry Computing Support Office provides comprehensive technical support for the Department's administrative staff.
We also provide limited troubleshooting support to faculty and non-administrative staff. The limited troubleshooting support is restricted to simple issues with email and network connectivity.
Department sponsored software can be downloaded from:
Software.Chem.ucsd.edu
The download website authenticates against the UCSD Business Systems Single Sign-ON (SSO).
Access from outside Campus requires an established VPN connection to UCSD.
Department Faculty, Staff and Graduate Students are eligible to use the Department software licenses.
The Department currently has OS X and Windows licenses for ChemBioOffice (includes ChemDraw), MatLab and Adobe Acrobat Pro.
The Department also has a license for Gaussian09 for EM64T-based Linux. Licenses for other Gaussian versions are NOT available.
Once you get to the Software Download site, please carefully look at README files and/or instruction pages and follow instructions precisely.
These README files also usually contain the necessary license keys.
To register a computer for use in the UCSD wired network,
please send an email to:
ChemHelpDesk@ucsd.edu
Please include:
(1) the MAC address of the Ethernet interface
(2) the building name
(3) the room number
(4) device type (e.g. computer, printer, etc.)
(5) will the device store any Personally Identifiable Information (PII)? If yes, please provide details.
(6) any special instructions.
MAC address (a.k.a., Ethernet address, Physical address, Ethernet ID, e.g., 00:1b:af:1a:ef:10)
How to locate your MAC address:
www.wikihow.com/Find-the-MAC-Address-of-Your-Computer
Also, please make sure your computer meets UCSD Network Security: Minimum Standards. Details on the requirements can be found at:
blink.ucsd.edu/technology/security/network/standards/
A discussion of Personally Identifiable Information can be found on BLINK at:
blink.ucsd.edu/technology/security/personal/
blink.ucsd.edu/research/policies-compliance-ethics/IRBS/sb-13.html
There are currently three major authentication systems at UCSD. The first is the Business Systems Single Sign-ON (SSO) which is
tied to your Payroll and Personnel record. SSO typically controls access to financial systems, but is not limited to such systems.
The second is the Active Directory (AD) authentication system which typically authenticates services such as Email, Wireless Network and VPN.
The third, is the Network (Kerberos) authentication system which seems to be getting phased out. Although the UCSD proxy server still authenticates against it.
Instructions for changing these passwords can be found at:
blink.ucsd.edu/technology/security/passwords/changing.html
UCSD Administrative Computing and Telecommunications (ACT) provides a status page that tracks a variety of computing problems.
It includes status of Campus financial systems, networking systems, authentication systems, etc.
The ChemHelpDesk team would truly be grateful, if you could please check the ACT Status page before reporting a problem to ChemHelpDesk.
Often the problems fall within the ACT domain and there isn't anything the ChemHelpDesk team can do.
If the problem you are experiencing is not mentioned in the status page or is a problem with one of Department systems, then please
report it to ChemHelpDesk and we'll do our best to promptly resolve it.
The ACT Status Page be found at:
status.ucsd.edu
To activate network wall jack ports in an office or lab, please use the the following web form to request
that ACT come activate them:
https://www-act.ucsd.edu/telecom/csr
In the "Select a Service" drop down, please select:
Ethernet Connections and Wiring
In the "Select your Service Analyst" drop down, just pick one.
In the "Detailed description of work requested" please put something along these lines:
Requesting Ethernet port activation for:
Urey Hall Room #: 2222
wall jack #: 2.2.097 B
wall jack #: 2.2.101 C
In brief, the Network Security: Minimum Standards requires that:
1) all devices must run a properly configured host firewall
2) all devices must run current and properly updated anti-virus software
3) all software (operating systems and applications) must be kept updated
However, please read the documentation provided by UCSD Security.
This BLINK page details the Network Security: Minimum Standards:
blink.ucsd.edu/go/networkstandards