Computing Support

The Department of Chemistry and Biochemistry Computing Support Office provides comprehensive technical support for the Department's administrative staff.

We also provide limited troubleshooting support to faculty and non-administrative staff.  The limited troubleshooting support is restricted to simple issues with email and network connectivity.

Faculty and non-administrative staff needing support service for their systems may consider using the Jacobs School of Engineering Desktop Support recharge service. Details available at:  http://support.eng.ucsd.edu/home/recharge-services

Please send all technical requests to:  ChemHelpDesk@ucsd.edu
ChemHelpDesk: (858) 246-0257


FAQs:

ITS recommendations for improving wireless network service in your area.

There are many factors that can affect the level of service from an enterprise wireless network such as UCSD's.

Installation of devices that offer a wireless service to which other computers can connect is against University policy (PPM 135-3). This includes Wireless Access Points/Routers and Wireless Printers.

This BLINK page has some explanation about what users can do to improve service:

http://blink.ucsd.edu/technology/network/connections/wireless/improving-wireless-service.html


How to register (Non-UCSD students and staff) to take the Lab Safety Exam.

Once you have your MyAffiliates account credentials, please make sure you follow the additional EH&S registration requirements.

Please look at this BLINK page for deatils:

http://blink.ucsd.edu/safety/resources/training/general-lab.html#Non-UCSD-students-and-staff

2. Email the Environment, Health & Safety (EH&S) Research Assistance Program:

Email the EH&S Research Assistance Program, ehsrap@ucsd.edu, to be added to the EH&S database. Include this information:

      a) Your full name
      b) Your PI's name
      c) Your affiliate business systems account username (typically starts with AFF-)

When you have your affiliate business systems account and have been added to the EH&S database, you are ready to take the laboratory safety training below.


How to obtain Sophos from ITS for your UCSD owned computers.

To obtain Sophos for your UCSD owned computers, please send an email to: support-sophos@ucsd.edu

More information on BLINK at: http://blink.ucsd.edu/technology/security/personal/communities/virus-free/index.html



How to obtain UCSD (MyAffiliates, Business Systems Single Sign-On (SSO), Email) accounts.

To obtain UCSD Email, Active Directory (AD) or Single Sign-On (SSO) accounts, please contact the HR Team in the Chemistry and Biochemistry Business Office. Jennifer Lewis (jml025@ucsd.edu - 858.534.3577) can direct you to the appropriate HR person.

This applies to all Faculty, Staff, Visitors and Volunteers. The HR Team will process your appointment and will help you obtain appropriate UCSD Identification. Once their process is complete, they will obtain approvals and request appropriate accounts.

Please do not make account requests directly to the ChemHelpDesk.


How to report Phishing and SPAM to abuse@ucsd.edu.

To report Phishing or SPAM messages, please forward the offending message to: abuse@ucsd.edu. No need to report if your message is more than a hour old, unless it is Spear Phishing targeting you specifically.

Please do not send these messages to ChemHelpDesk. We have no control over the UCSD email filters.


How to download Department sponsored software.

Department sponsored software can be downloaded from: Software.Chem.ucsd.edu

The download website authenticates against the UCSD Business Systems Single Sign-ON (SSO).
Access from outside Campus requires an established VPN connection to UCSD.

Department Faculty, Staff and Graduate Students are eligible to use the Department software licenses.

The Department currently has OS X and Windows licenses for ChemBioOffice (includes ChemDraw), MatLab and Adobe Acrobat Pro. The Department also has a license for Gaussian09 for EM64T-based Linux. Licenses for other Gaussian versions are NOT available.

Once you get to the Software Download site, please carefully look at README files and/or instruction pages and follow instructions precisely. These README files also usually contain the necessary license keys.

How to register a computer or printer on the UCSD wired network.

To register a computer, printer, or any other device for use in the UCSD wired network,
please send an email to: ChemHelpDesk@ucsd.edu


Please include:
(1) the MAC address of the Ethernet interface
(2) the building name
(3) the room number
(4) email address of the supervising PI
(5) device type (e.g. computer, printer, etc.)
(6) special instructions (e.g. specifc lab vLAN and/or IP Space, desired host alias, MAC for wireless Ethernet interface)

MAC address (a.k.a., Ethernet address, Physical address, Ethernet ID, e.g., 00:1b:af:1a:ef:10)

How to locate your MAC address: www.wikihow.com/Find-the-MAC-Address-of-Your-Computer

Also, please make sure your computer meets UCSD Network Security: Minimum Standards. Details on the requirements can be found at: blink.ucsd.edu/technology/security/network/standards/

A discussion of Personally Identifiable Information can be found on BLINK at: blink.ucsd.edu/technology/security/personal/
blink.ucsd.edu/research/policies-compliance-ethics/IRBS/sb-13.html

How to configure your wireless device to use the UCSD wireless networks.

Instructions for configuring your wireless devices for use on UCSD-PROTECTED, UCSD-GUEST and eduroam can be found at: blink.ucsd.edu/technology/network/connections/wireless

Also, please make sure your computer meets UCSD Network Security: Minimum Standards. Details on the requirements can be found at: blink.ucsd.edu/technology/security/network/standards/

How to change your UCSD passwords.

There are currently three major authentication systems at UCSD. The first is the Business Systems Single Sign-ON (SSO) which is tied to your Payroll and Personnel record. SSO typically controls access to financial systems, but is not limited to such systems. The second is the Active Directory (AD) authentication system which typically authenticates services such as Email, Wireless Network and VPN. The third, is the Network (Kerberos) authentication system which seems to be getting phased out. Although the UCSD proxy server still authenticates against it.

Instructions for changing these passwords can be found at: blink.ucsd.edu/technology/security/passwords/changing.html

How to check the status of UCSD network and computing systems.

UCSD Administrative Computing and Telecommunications (ACT) provides a status page that tracks a variety of computing problems. It includes status of Campus financial systems, networking systems, authentication systems, etc.

The ChemHelpDesk team would truly be grateful, if you could please check the ACT Status page before reporting a problem to ChemHelpDesk. Often the problems fall within the ACT domain and there isn't anything the ChemHelpDesk team can do. If the problem you are experiencing is not mentioned in the status page or is a problem with one of Department systems, then please report it to ChemHelpDesk and we'll do our best to promptly resolve it.

The ACT Status Page be found at: status.ucsd.edu

How to get a network wall jack activated by ACT.

To activate network wall jack ports in an office or lab, please use the the following web form to request that ACT come activate them:

https://www-act.ucsd.edu/telecom/csr

For "Name of Service Contact", enter your contact information.

In the "Select a Service" drop down, please select:

Ethernet Connections and Wiring

In the "Select your Service Analyst" drop down, just pick one.

In the "Detailed description of work requested" please put something along these lines:

Requesting Ethernet port activation for:

Urey Hall Room #: 2222
wall jack #: 2.2.097 B
wall jack #: 2.2.101 C

How to stay compliant with the Network Security: Minimum Standards requirement.

In brief, the Network Security: Minimum Standards requires that:

1) all devices must run a properly configured host firewall
2) all devices must run current and properly updated anti-virus software
3) all software (operating systems and applications) must be kept updated

However, please read the documentation provided by UCSD Security. This BLINK page details the Network Security: Minimum Standards: blink.ucsd.edu/go/networkstandards